Olaer Quality Policy

It is the policy of Olaer to establish and work to processes which ensure that we understand our customer needs and that we produce, deliver and support our products and services to satisfy those needs. Quality systems are maintained to satisfy all customers, regulatory and legal requirements and to continue certification to the ISO 9001 standard.

Our continuous improvement is essential to establish and maintain world-class performance on quality, delivery and cost. Everyone is responsible for improving their work and for sharing those improvements with others whose work can benefit from them.

Olaer key performance indicators are to:

• Reduce the number of accidents year on year.
• Achieve zero lost time accidents.
• Improve our Customer and Supplier parts per million performance (PPM) year on year.
• Improve our Customer and Supplier on time delivery in full (OTDIF) year on year.
• Continuously improve our internal manufacturing quality performance.
• Monitor Customer Satisfaction performance and use this as a tool to drive continuous improvement.

We will satisfy our customers and become their first choice through teamwork. This is not limited to one project, or function. Teamwork means everyone acting together in the best interests of the customer and the company.

Download Olaer Quality Toolkit

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